Terms & Conditions

Effective Date: October 2025

1. Agreement to Terms

By accessing viablebuzz.com, submitting an application for our complimentary custom website program, or remitting payment for any agency proposal or invoice, the Client agrees to be bound by these Terms & Conditions.

2. Service Scope & Additional Work

Services provided by Viablebuzz ("Agency") are strictly limited to the scope described in the applicable proposal, agreement, or invoice. Any additional work, revisions, or extra services requested by the Client outside the agreed scope may be billed separately at standard agency rates.

3. Performance Disclaimers & Guarantees

The Agency will make reasonable, professional efforts to provide all agreed Services. However, the Agency does not guarantee specific commercial outcomes, including exact numbers of leads, sales, revenue, website traffic, search rankings, social media growth, or advertising performance.

4. Client Responsibilities & Information

The Client agrees to provide accurate, complete information, approvals, media assets, and account access in a timely manner. Delays in receiving required information, feedback, or approvals from the Client may delay delivery timelines accordingly.

5. Client Content & Intellectual Property Rights

The Client represents and warrants that it holds all necessary rights, licenses, and permissions for all materials, logos, content, images, trademarks, and information supplied to the Agency. The Client retains full ownership of its custom domain names and primary campaign assets as specified in service agreements.

6. Payment Terms, Non-Refundability, & Account Suspension

Payments are due according to the payment terms stated on the applicable invoice or agreement. Payments for completed or ongoing Services are non-refundable except where explicitly agreed in writing or required by applicable law. If an invoice becomes overdue, the Agency reserves the right to suspend Services until the account is brought current. The Client remains responsible for all unpaid balances for Services already performed.

7. External Costs & Third-Party Services

Advertising spend, third-party software, plugin licenses, platform fees, domain hosting, media purchases, and other external vendor costs are separate from Agency fees unless specifically listed on the invoice or proposal.

8. Third-Party Platform Disclaimer

The Agency is not responsible for platform changes, service outages, account suspensions, core algorithm updates, or other actions taken by third-party platforms such as Google, Meta, TikTok, YouTube, or hosting providers.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, without giving effect to conflict of law principles.

10. Contact Us

For questions regarding invoices, service agreements, or these terms, please contact us directly: